This past March, almost every company has put out a COVID-19 statement of some kind. We don’t want to fill your inbox or screen with more noise. Yet, COVID-19 affects West Michigan residents, and requires that everyone change and adapt.
Our highest priority has always been, and continues to be, protecting our clients. This sounds like a trite “company values” statement, but it is truly from our heart. Our clients are the people who have supported us and put their trust in us and we intend to continue to provide support in return.
Our hearts go out to everyone affected by COVID-19, and we are taking significant precautions during this time. We are considered an essential business and are continuing to operate when appropriate. We have made a few important changes to serve our customers and respect the orders put in place to combat the virus:
- Virtual Quoting. We’ve moved to an entirely virtual quoting process. Our employees will no longer be entering your homes or businesses. We can fulfill the entire quoting process while respecting the “Stay at home order” and social distance guidelines.
- Temporary Repairs. The financial impact that this shutdown will have is not lost on us. We have decided to offer free temporary repairs for anyone looking to keep their home dry but hold off on making the full investment into a new roof. Please reach out to us if this would be helpful for you.
- Price Holds. We have negotiated with our distributors and suppliers to hold pricing for the rest of 2020. We want to reduce the financial burden to our customers who would like to move projects to later in the year.
- CDC Guidelines. We have implemented the CDC guidelines for each of our employees. We’re providing regular training and taking recommended precautions.
- Free Virtual Consultation. We are offering free virtual consultations for those handling their own repairs. Please let us know how we can help.
This Spring, we also took the time to reach out to our local congressperson to verify that we should remain operational. Their response is as follows:
- Good afternoon Joe, According to Governor Whitmer’s new order, “critical infrastructure workers are those workers described by the Director of the U.S. Cybersecurity and Infrastructure Security Agency in his guidance of March 19, 2020 on the COVID-19 response.” In the Director’s response, essential workers include, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences.” Because your services are needed in order to maintain the safety and operation of residences, your company should be considered essential.”
Please feel free to reach out to us with any of your roofing needs, especially if they are emergencies. Let’s band together and help our community, and our world, get through the challenges presented by COVID-19.